Frequently Asked Questions

Here you can find all the information you need to plan your visit to 9/11 Memorial and Museum & One World Observatory. We also recommend that you buy your online tickets in advance to avoid queues. See the corresponding section below about the most frequently asked questions.

What are the opening hours?

Ground Zero is open daily from 8am to 8pm
The Museum is open from Wednesday to Monday from 9 am to 7 pm.
The One World Observatory is open daily from 10 am to 7 pm. The last admission is 45 minutes before closing time.
Please arrive 10/15 min earlier than your ticket slot.

Are mobile tickets accepted?

Yes. Due to the high number of visitors, we recommend that you guarantee your admission online.

How to get there?

The 2 venues are on a walking distance from each other.

The 9/11 Memorial & Museum
180 Greenwich Street, NY 10007, New York

One World Observatory
117 West Street, 10007, New York

Are pets allowed?

Visitors with disabilities are welcome to bring guide dogs.

How long does it take to visit?

For 9/11 Memorial and Museum you will need 2/3 hours and for the One World Observatory you will need, aproximately, 1 hour.